Tuesday, September 29 2020 18:10:26

CPD by Others
Code : 2016097
Event Name : 2016097 QSD Management Series 2016 (6):Relationship Management - The Development and Maintenance of Mutually Beneficial Long-term Relationships with Internal and External Customers – A New Requirement under ISO9001:2015
CPD Code : Formal Events
Speaker : Mr. Danny Sham, registered Safety Officer (H.K.), registered Safety Auditor (H.K.), registered Safety Practitioner (U.K.), Accredited Safety Consultant (OSHC H.K.), Member of IOSH (U.K.), holder of a Master Degree in Occupational Hygiene (qualified as BOH in the U.K.), Professional Diploma in Health Education, ISO Lead Auditor certificates in Quality Management System, Environmental Management System, Occupational Health and Safety Management System, Risk and Crisis Management, Social Accountability Management and Food Safety Management System.

Danny is the Managing Director and principal consultant of the EnviroSafe Professional Consultancy Limited with more than 25 years of safety, health, hygiene, environmental, ISO management systems and security experience in logistics, construction, manufacturing, health care and food industries including management systems, site monitoring, promotion, course curriculum development and training in PRC, Shanghai, Hong Kong SAR and Macau SAR. Danny has had direct hand on professional experience in training, developing, implementing, maintaining and auditing services for multi-disciplines corporations. Danny’s past and current involvements in the Course Advisory Committee on Assistant Safety Officer of Construction Industry Training Authority, CITA (the name is now called as CICTA), the Steering Committee for Construction Industry of Hong Kong Workers’ Health Centre, the Former Vice President of the Institute of Crisis and Risk Management, Chairman of Professional Managers Association, part-time lecturing and tutoring experience in the CITA, the Occupational Safety and Health Council (OSHC), the Hong Kong College of Technology, the Open University of Hong Kong, the Centre for Health Education and Health Promotion of the Chinese University of Hong Kong, the Hong Kong Productivity Council, Macau Productivity and Technology Transfer Center.
Event Date : 27/07/2016
Event Time : 7:00 pm - 8:30 pm (Registration and networking time: from 6:30 pm)
CPD Hour(s) : 1.5
Divisional PQSL Hour(s) : 1.5
Venue : Surveyors Learning Centre, Room 1207, 12/F, Wing On Centre, 111 Connaught Road Central, Sheung Wan, Hong Kong
Division : QSD
Organizer : QSD
Closing Date : 25/07/2016
Fee : HK$120 for members; HK$180 for non-members (HK$30 walk-in surcharge on all prices listed); Free of charge for student members studying full time (subject to availability)
Priority : QSD Members; First-come-first-served
Language : Cantonese supplemented by English
Details :

Relationship management - an approach to understanding, defining, and supporting internal and external communication activities related to business strategy.  It consists of knowledge, skills, attitudes and behaviors (or competencies) that foster a productive relationship and human relationships between departments, organizations and working partners.  It refers to practices, strategies and technologies that organizations use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business with both customers, assisting in customer retention and driving business growth and sustainability.



The speaker has strong experienced in the development of ISO management systems and corporate risk management. He will share the idea on the topic.